We do not accept changes or cancellations on any orders.
Additional design fees may apply depending on the scope of your request.
The exact capitalization, punctuation, and order of letters input during checkout will be used in bag production. Island to East Side is not liable for errors or typos made by customer.
Island to East Side does not give proofs prior to production.
Your bag will ship within 30 business days from the date your order is placed.
The shipping method selected upon check out does not expedite the production of your order, but rather the speed of shipment. Additional fees apply to rush the production of your order.
Rush orders incur a $50 fee.
Rush orders may not be available at times due to high order volume.
If your bag does not ship within 30 days of the order date, you will have the option to accept your order late or cancel your order. If you choose to accept your item, a 15% discount of the original purchase price will be credited to you. If you choose to cancel your order, we will issue you a full refund. No exceptions or additional discounts will be granted.
Island to East Side is not liable for unforeseen issues such as missing, lost, or stolen packages.
Island to East Side is not responsible for the payment of any duties, taxes, or other fees associated with international shipments. If you refuse a shipment from Island to East Side, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Island to East Side.
In the event that there is an error on your bag that was Island to East Side’s mistake, we will remake your bag free of charge.
No changes on remake orders, unless it is to correct an error.
Images do not represent the exact likeness of the item in production; the color, font, and/or design of the final product may slightly vary from what you see in photos. Our products are handmade and subject to slight variations. Any subtle inconsistencies are natural characteristics of your unique piece and should not be considered defects.
Discounts must be applied to your order during checkout using a valid and active discount code.
Promo codes are only valid on specific items and for set periods of time.
Promo codes cannot be retroactively added to an order.
Discount codes cannot be combined.
Discount codes cannot be combined with any other promotion.
Discount codes do not apply to Gift Cards, unless otherwise stated.
Gift cards purchased with a promotion cannot be combined with any other discount.
Promo codes do not apply to bridal party and/or bulk orders.
A minimum purchase of 6 pieces is required to qualify for bulk order discounts and bridal party packages. All 6 pieces must be the same style and color, however alternate personalization is permitted (i.e. name, initials, etc.).
All bulk orders within the US incur a $50 shipping and handling fee.
Island to East Side is not liable for damages associated with natural wear and tear.
All repair requests are evaluated by our customer service team and accepted/denied on a case by case basis.
Repair claims made within 90 days of purchase will be accepted free of charge.
Repair claims made post 90 day of purchase will be subject to a fee.
Island to East Side reserves the right to deny any unreasonable repair requests.