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General

We accept payment via our online website by Visa, MasterCard, Discover and Amex.  If you have any questions regarding payment method, contact info@islandtoeastside.com for more information. 

Orders are processed immediately upon completion so that we don’t waste any time getting you your custom piece!  If you notice a mistake when you receive your order confirmation, please reach out to info@islandtoeastside.com to see if we can accommodate a change.  Unfortunately, we cannot guarantee that changes can be made to any orders.  If you have any questions or concerns before finalizing your creation, don’t hesitate to ask away!

Because of the custom nature of our products, all orders are final sale and cannot be returned.

Please treat your bag delicately and store carefully in a cool, dry place.  A dust bag is provided with purchase of beaded clutches.

We are always accepting resumes and looking for interns and brand ambassadors!  If you are interested in an internship, you must be 18+ years old, currently in college or a recent graduate, and be available to commute to NYC.  Send in your resume to info@islandtoeastside.com and we will be in touch if you are a fit!

Production timeline & Rush Delivery

Your bag will ship within 30 business days from the date your order is placed.

If you can’t wait to receive your bespoke item or need it in time for a special event, please select Rush Service on the product page.  By selecting this service, your production time will be expedited and your item will ship within 15 business days of purchase.  Please email us at info@islandtoeastside.com to advise the date you need your item by.

Depending on order volume at the time of your request, we may or may not be able to help!  Please contact info@islandtoeastside.com and provide the date you need your bag as well as the details of your request and someone from our team will get back to you right away.  Additional fees may apply. 

order fulfillment & Shipping

All customized items will be shipped out within 30 business days, unless Rush Service has been selected.  If Rush Service is selected and paid for, your item will ship within 15 business days. 

Once a label has been created for your shipment, tracking information will be emailed to the email address provided on your order.  ITES is not responsible for tracking your order once tracking information has been provided.  ITES is not responsible for any lost or stolen packages and is not liable for unforeseen USPS or FedEx delivery delays. 

We ship most orders through USPS Priority Mail and occasionally through FedEx Ground/Overnight.  Depending on your shipping selection at check out and providing there are no unforeseen USPS or FedEx delivery delays, your order can take between 1-4 business days to arrive via USPS Priority Mail and between 1-7 business days to arrive via FedEx Ground/Overnight.

Yes, we do ship internationally! Please note, we are not responsible for the payment of any duties, taxes, or other fees associated with international shipments.  If you refuse a shipment from ITES, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to ITES.  Please email your shipping and handling questions or comments to info@islandtoeastside.com.

After an item is picked up by a courier, we are no longer able to provide tracking updates or be held responsible for the packages, as they are no longer in our possession.  If you are having an issue with tracking updates or missing packages, you must contact the shipping company (USPS or FedEx) to inquire as to the whereabouts of your package.  ITES is not liable for unforeseen USPS or FedEx issues or missing, lost, or stolen packages.  

Design & Customization

Our design team is dedicated to making special items that scream your name, literally.  Give us a shout at info@islandtoeastside.com and we will help bring your idea to life.  Design fee may apply depending on the scope of your request. 

This is really a personal preference.  If the font you selected is all one size, first/middle/last looks great.  If the font allows for the middle character to be larger than the rest, first/last/middle is the way to go.

All products are handmade and subject to slight variations. Any inconsistencies in the beading patterns are natural characteristics of your unique piece and should not be considered defects.  While we do not accept returns on any custom orders, we want you to love your item!  If you are unhappy with your piece, please reach out to info@islandtoeastside.com.  We want to hear from you! 

bridal party & bulk order inquiries

Our products make awesome corporate gifts, bridal party presents, and bachelorette favors.  We offer discounts on bulk orders and are happy to work with you to find something that fits in your budget.  Please reach out to us at info@islandtoeastside.com for pricing.  Kindly share as many details as possible including the type of item you are interested in as well as quantity you are looking to purchase.   

We understand that planning a major event can be overwhelming!  Please inquire within if you are placing a bulk order and would like to leave a deposit and pay in installments. 

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