We know that you have questions, and we have answers!
Here is a list of our most frequently asked questions. If you still need more help, fill out the form at the bottom of this page.
We accept payment from all major credit cards and debit cards. We also accept PayPal, Apple Pay, Google Pay, and Amazon Pay. All prices on our site reflect USD currency.
We are always accepting resumes for full time, part time, internship, and freelance positions. Please send your resume to email@example.com to be considered. We want to hear about your talent and passion!
We would love to hear from you! Please email firstname.lastname@example.org. Kindly include your contact info and any information regarding the opportunity to connect with us!
If you are looking to open a wholesale account, please email email@example.com. Kindly include a little information about your store and what you’re looking for!
Design & Customization
Our design team is dedicated to making special items that scream your name, literally. Give us a shout at firstname.lastname@example.org and we will help bring your idea to life. Design fee may apply depending on the scope of your request.
PRODUCTION TIMELINE & RUSH SERVICE
Your bag will ship within 30 business days from the date your order is placed. Please note, the shipping method selected upon check out does not expedite the production of your order, but rather the speed of shipment. If you need to rush the customization process, please see below. Additional fees apply to rush the production of your order.
If you need your order in less than 30 business days, you may request a rush order. Rush orders incur a $50 fee and are accepted based on our ability to deliver against your requested timeline. Rush orders may not be available at times due to high order volume. Email us at email@example.com with your timeline to see if we can help!
Please email firstname.lastname@example.org if you have a question about the status of your order.
In the rare event that your bag does not ship out on time, you will have the option to accept your order late or cancel your order. If you choose to accept your item, a 15% discount of the original purchase price will be credited to you. If you choose to cancel your order, we will issue you a full refund.
CHANGES & CANCELLATION POLICY
Orders are processed immediately upon submission so that we don’t waste any time completing your custom piece! If you notice a mistake when you receive your order confirmation, please reach out to email@example.com to see if we can accommodate a change. Unfortunately, we cannot guarantee that changes can be made to any orders. If you have any questions or concerns before finalizing your creation, don’t hesitate to ask away!
Due to the custom nature of our products, all orders are final sale and cannot be returned or cancelled.
Final sale means items cannot be returned or exchanged for any reason. Island to East Side reserves the right to enforce this policy with no exceptions.
In the event that there is an error on your bag, please email us with your order number and a photo for our reference. If this was our mistake, we will remake your bag free of charge!
We cannot accommodate any changes on remake orders. If your item is damaged or incorrect we will send you a return label for the original item and process a remake order with the details from your original order. We will not be able to change style, colors, design, or text on remake orders, unless it is to correct an error.
Images do not represent the exact likeness of the item in production; the color, font, and/or design of the final product may slightly vary from what you see in photos. We will do our best to perfect your creations in the sewing and beading process, however our products are handmade and subject to slight variations. Any subtle inconsistencies are natural characteristics of your unique piece and should not be considered defects. While we do not accept returns on any custom orders, we want you to love your item! If you are unhappy with your piece, please reach out to firstname.lastname@example.org. We want to hear from you!
PROMOTIONS & SALES
Yes! Follow us on Instagram, subscribe to our mailing list and check our website for special offers.
Discounts can be applied to your order during checkout using any valid and active discount code. Promo codes are only valid on specific items, as advertised, and for set periods of time.
We cannot retroactively apply a discount code to an existing order or an order that was recently placed. Unfortunately, we cannot add a promo code to an order even if the code is still active. The only way to take advantage of a promo code is to have it entered in your cart at the time of checkout on our website.
No, please carefully check the regulations of the code for specifications regarding exclusions. Discount codes cannot be combined and they do not apply to Gift Cards, unless otherwise stated. Promo codes do not apply to bridal party and/or bulk orders.
BRIDAL PARTY & BULK ORDERS
Our products make awesome corporate gifts, bridal party presents and party favors. We offer discounts on bulk orders and are happy to work with you to find something that fits in your budget. Please reach out to us at email@example.com for pricing, minimum purchase applies. Kindly share as many details as possible including the preferred bag style, quantity, and date needed. The more information you can provide us with, the faster we can service your reques
Unfortunately, we do not offer payment plans at this time.
Yes! We require a minimum purchase of 6 pieces to qualify for our bulk order discounts and bridal party packages. All 6 pieces must be the same style and color, however alternate personalization is permitted (i.e. name, initials, etc.).
All bulk orders within the US incur a $50 shipping and handling fee.
CARE & REPAIR
Please handle your bag gently and store it in a cool, dry place. Due to the delicate nature of our products, you must treat them with extreme care. Island to East Side is not liable for damages associated with natural wear and tear.
Spot treat the stain with a slightly damp cloth, using warm water and soap. Use gentle circular movements on and around the area to lift the stain. Should this method fail, please consult a professional cleaner.
If your Island to East Side item needs to be repaired for any reason, please reach out to us via email at firstname.lastname@example.org with your order number and photo of the requested repair. All repair requests are evaluated by our customer service team and accepted or denied on a case by case basis. If your claim is made within 90 days of purchase, we will repair your item free of charge. If the 90 day window has expired, your repair will be subject to a fee. We reserve the right to deny any unreasonable repair requests.